Privacy Policy | Tloxorelyzie

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Tloxorelyzie (ABN 43 658 880 365) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our consultation services.

1. Information We Collect

We may collect and hold the following types of personal information:

Contact information including your name, email address, telephone number, and postal address
Business information such as your company name, position, and industry sector
Communication records including emails, messages submitted through our contact forms, and notes from consultations
Technical information such as your IP address, browser type, operating system, and browsing behaviour on our website
Payment information when you purchase our consultation services, though we do not store complete credit card details
Any other information you voluntarily provide to us during our interactions

2. How We Collect Information

We collect personal information through various means:

Directly from you when you complete our contact forms, subscribe to communications, or engage our services
During consultations and communications with our team
Through cookies and similar technologies when you browse our website
From third-party sources where you have consented to the sharing of your information

Where reasonable and practicable, we will collect personal information directly from you. If we receive unsolicited personal information, we will determine whether we could have collected it lawfully and, if not, will destroy or de-identify the information as soon as practicable.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

To provide our digital content creation consultation services to you
To respond to your enquiries and communicate with you about our services
To process payments and manage your account
To send you information about our services that may be of interest to you, where you have consented
To improve our website, services, and customer experience
To comply with our legal obligations and resolve any disputes
To protect our business interests and enforce our terms of service

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees and contractors who need access to perform their duties
Third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and email service providers
Professional advisers including lawyers, accountants, and auditors
Government authorities when required by law or to comply with legal processes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cross-Border Disclosure

Some of our third-party service providers may be located overseas. Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure they comply with the APPs or are bound by a substantially similar privacy scheme. Countries where your information may be processed include the United States and European Union member states.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Secure storage of physical documents and electronic records
Password protection and access controls for our systems
SSL encryption for data transmitted through our website
Regular review and update of our security practices
Training of our staff on privacy and data protection obligations

When we no longer need your personal information for any purpose for which it may be used or disclosed under the APPs, we will take reasonable steps to destroy or de-identify the information.

7. Access and Correction

You have the right to request access to the personal information we hold about you. Upon receiving such a request, we will provide you with access to your information within a reasonable timeframe, unless an exception applies under the Privacy Act.

If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct the information and, if we refuse your request, we will provide you with a written explanation.

8. Complaints

If you believe we have breached the APPs or wish to make a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond to you within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Tloxorelyzie
Level 4, 50 Carrington St, Sydney NSW 2000
Phone: +61 2 9299 1200
Email: serviceteam@tloxorelyzie.world